Forgot your password

A forgotten password no longer destroys your budget. Ask for a reset from the sign-in screen: you get a link by email, you pick a new password, and you get your account and your data back.

What changed on 25 August 2026

Before that date, your password was also the key that decrypted your vault: forgetting it with no recovery key made the data permanently unreadable. That is no longer the case — see What protects your data. The recovery key no longer exists, and there is nothing left to keep somewhere safe on that front.

Resetting your password

1. On the sign-in screen, choose Forgot password.
2. Enter your account’s email address.
3. Open the link you receive — it is single-use and expires.
4. Pick a new password.

If two-factor authentication is on for your account, you are asked for it after the reset, just as at an ordinary sign-in.

Caution

The link goes to the address registered on the account. If you no longer have access to that mailbox, write to us: we cannot change it without establishing that it is really you.

Passkeys

A passkey (see Sign-in methods) is still the simplest way never to have to remember a password: stored in your device’s Apple or Google keychain, it signs you straight in. Add one from Settings → Security → Add a passkey.

It is no longer a “safety door” into an encrypted vault — it is a sign-in method, on the same footing as a password.

If you lose everything

Account, password and mailbox: write to us. Unlike before, your data still exists on our side; what remains to be established is your identity.